EA to offer 7 day money back guarantee*
Posted: Fri Aug 30, 2013 3:53 am
EA to offer 7 day money back guarantee*
While not perfect, it does give you an opportunity to try the game and if there are some out of box issues you can now get your money back.
The newly revealed Great Game Guarantee program will put a handy "request a refund" button right on the Origin order history page for eligible games. For now, only games published directly by EA on Origin will be eligible for the program; titles from other third-party publishers can't be returned. DLC is also not eligible for the guarantee.
Refunds can be requested for games up to seven days after they're purchased (or pre-ordered), but if you download and play the game once, you narrow that window to 24 hours from the time of the first play (that applies to all games in a multi-game bundle if you play a single game in that bundle, as well). After you request a refund, EA promises to respond within two days and issues your refund within seven to ten days, if you meet the timing criteria.
*there's always an *, make sure you read the ARS article for more info and all the details.